Free device worth £200 — included with every 12-month monitoring plan. Long-term illness or disability? You may pay no VAT — ask us.
Get Medical Alert Personal Emergency Service
How it works Pricing FAQ
0333 023 0418
TSA Platinum Certified · 50,000+ users

One button.
Instant help.
Always there.

The personal alarm pendant that lets your loved one stay independent at home — with a 24/7 Care Team just one press away.

Check your eligibility — takes 30 seconds

✓ Request received — we'll call you shortly

Prefer to call? 0333 023 0418
From 98p a day
Automatic fall detection
Works in 28 countries
No long-term contract

The SOS pendant

SOS

Press once · Connected in under 60 seconds
Waterproof · Wearable day and night

50k+
users across Europe
98.7%
calls answered in 60 sec
28
countries covered
24/7
care team available

SOS device worth £200 included free

with a 12-month monitoring plan · conditions apply
TSA PlatinumHighest certification
Since 200915 years of experience
50,000+ usersAcross the UK & Europe
15,000+ callsAnswered last year
28 countriesIncluding holidays abroad

Request a callback

Stay independent.
Stay safe.

The personal alarm pendant that gives your loved one the confidence to keep living at home — knowing help is always within reach.

  • SOS device worth £200 — included free with your 12-month monitoring plan
  • Automatic fall detection — sends alert even without pressing the button
  • 24/7 UK Care Team — trained specialists available every day of the year
  • Works at home, in the garden, and across 28 European countries
  • Long-term illness or disability? You may qualify for VAT relief — our team will check for you
  • Simple self-installation — up and running in under 10 minutes
Step 1 of 3 Takes under 30 seconds

Who is the alarm for?

This helps us prepare the right information for your call.

Thank you — we'll call you shortly

One of our UK-based team will call you within 1 hour during business hours. There's no hard sell — just a friendly conversation.

Prefer to call now? 0333 023 0418

Still thinking it over?

That's completely fine. Our team will answer any questions when they call — no pressure, no obligation.

Service provided by 365 Medical Alert · Company No. 12841045 · Bournemouth BH9 2EX

Thank you — we'll call you shortly

One of our UK-based team will call you within 1 hour during business hours. There's no hard sell — just a friendly conversation.

Prefer to call now? 0333 023 0418

Still thinking it over?

That's completely fine. Our team will answer any questions when they call — no pressure, no obligation.
or speak to us directly
Call free: 0333 023 0418
Secure & confidential
No hard sell
UK-based team

Simple by design

How the SOS pendant works

Four straightforward steps — no technical knowledge needed, no complicated setup.

01

Press the pendant

A single press on the red SOS button connects you immediately to our monitoring centre — at any time of day or night.

Fall detection activates automatically
02

Alert sent instantly

The signal reaches our UK monitoring centre within seconds — our specialists are ready to respond 365 days a year.

03

Specialist responds

A trained care specialist answers, assesses what's needed, and speaks directly to the user via the two-way speaker.

04

Help is on the way

Whether it's a family member, neighbour, or emergency services — the right help is dispatched to exactly where it's needed.

Who it's for

Made for people who value their independence

Whether for yourself or a loved one, the SOS pendant provides reassurance that help is always close.

01

Seniors aged 65+

Continue living at home with full independence — knowing that a single button press connects you to help, day or night.

02

Adult children & carers

Real-time alerts sent to your phone the moment an emergency is triggered. Peace of mind when you can't be there in person.

03

People living alone

Anyone who lives independently and wants the reassurance of knowing that help is always just one button press away.

04

Managing a health condition

For those with conditions affecting mobility, balance, or heart health — an extra layer of reassurance at home and on the go.

05

Post-hospital recovery

Returning home after a hospital stay? The SOS pendant provides additional reassurance during the recovery period.

06

People with disabilities

Physical or learning disabilities — a simple, reliable way to call for support at any time without complex technology.

Why choose us

Everything that matters.

Built around one purpose — making sure help is always available when it's needed most.

24/7 monitoring, every day

Our care team operates every hour of every day — including weekends, bank holidays, and Christmas Day. There is no time when we are unavailable.

Automatic fall detection

The pendant senses the sudden movement pattern of a fall and alerts our monitoring centre automatically — no button press required.

Free device, no hidden costs

The SOS pendant (worth £200) is included free with a 12-month monitoring plan. Transparent pricing — no surprises, no hidden costs.

Works across 28 countries

Protection travels with your loved one. The service covers the UK, Ireland, and 28 European countries — including on holiday.

Family app with live alerts

Emergency contacts receive a real-time notification the moment an alarm is triggered. GPS location included with mobile systems.

TSA Platinum certified

Evaluated annually by the Telecare Services Association. Platinum is the highest standard — 97.5% of calls answered in under 60 seconds.

Real stories

What our customers say

4.8 / 5 based on verified customer reviews

Over 50,000 families across the UK and Europe trust the SOS pendant every day.

"Mum fell in the kitchen at 2am. She couldn't reach her phone but she had the pendant on. The care team called me within a minute. I don't know what would have happened without it."
Illustrative example based on customer feedback
SC
Sarah C.
Daughter of a user · Bristol
"I thought it would be complicated to set up. It took about 10 minutes and someone walked me through everything. Now I wear it every single day and forget it's even there."
Illustrative example based on customer feedback
RM
Robert M., 74
User · Manchester
"Dad lives alone in Edinburgh, I'm in London. This has completely changed how I feel about it. I don't lie awake worrying anymore — the app tells me the moment anything happens."
Illustrative example based on customer feedback
JT
James T.
Son of a user · London

Simple pricing

Less than a cup of tea a day

All plans include the SOS pendant free with a 12-month plan. Long-term illness or disability? You may qualify for VAT relief — ask us.

Monthly

£39.99
per month · cancel anytime
  • SOS pendant included
  • 24/7 Care Team
  • Fall detection
  • Family app alerts
Get started

Daily equivalent

98p
per day on annual plan
  • All annual features
  • Works in 28 countries
  • Simple self-setup
  • UK-based team
Call to order

Prices include VAT. If you or your loved one has a long-term illness or disability, you may qualify for VAT relief under HMRC rules. Our team will check your eligibility during your callback — no paperwork required.

Questions answered

Everything you need to know

A personal emergency alarm service for seniors aged 65+ and anyone who lives independently. The pendant connects to a 24/7 monitoring centre at the press of a button. In an emergency, our care team responds immediately and contacts the right people — family, friends, or emergency services.
The pendant contains a built-in sensor that detects the movement pattern of a fall. If a fall is detected, it automatically alerts our monitoring centre — without any action needed from the user. This is especially important if someone is unable to press the button themselves.
Not at all. The base unit plugs into a standard telephone socket and power outlet. Setup takes around 10 minutes and our team will walk you through a test call to confirm everything is working. No engineer visit is needed.
Yes. The home unit covers up to 800 feet — including the garden. Mobile system options work anywhere in the UK and across 28 countries in Europe, so your loved one is protected whether at home, visiting friends, or on holiday abroad.
The standard 12-month monitoring plan is processed through Payl8r, a regulated finance provider. Once the 12-month term is complete, you can cancel at any time or continue on a rolling monthly basis. A monthly plan is also available if you prefer flexibility without a 12-month commitment. Full terms are provided before you sign up.
VAT relief on personal alarms is available under HMRC rules if you or your loved one has a long-term illness, chronic condition, or disability — for example arthritis, diabetes, dementia, COPD, heart conditions, or any physical or mental impairment affecting daily life. Being elderly alone does not automatically qualify. Our team will ask a few simple questions during your free callback to check whether you are eligible. If you are, the VAT saving is applied immediately — no forms, no proof required upfront.

For families & carers

Worried about a
parent living alone?

You can't always be there. But with the SOS pendant, you don't have to be. The moment anything happens, you'll know — and so will the people who can help.

  • Instant alert sent to your phone the moment the button is pressed
  • GPS location shows exactly where they are, even if they're away from home
  • Fall detection works automatically — no button press needed
  • Our Care Team contacts you and dispatches help before you even arrive
  • SOS device worth £200 — included free with a 12-month plan. Simple self-setup
Get it for a loved one Call 0333 023 0418

Mum fell in the kitchen at 2am

"She couldn't reach her phone but the pendant was on. The care team called me within a minute. I don't know what would have happened without it." — Sarah C., Bristol

Dad lives alone in Edinburgh

"I'm in London. This has completely changed how I feel about it. I don't lie awake worrying anymore — the app tells me the moment anything happens." — James T., London

Just £1.33 a day for peace of mind

Less than a daily newspaper. For the reassurance of knowing your loved one is always protected — at home, in the garden, and across 28 countries.

Ready to feel protected today?

Join over 50,000 families across the UK and Europe. Get started with a free, no-obligation callback.

Why choose us

What makes us different

Not all personal alarm services are the same. Here is how we compare to standard alternatives.

Feature
Other services
365 Medical Alert
Response time
Varies widely
 Under 60 sec
Works abroad
 UK only
 28 countries
Automatic fall detection
Often extra cost
 Included
Self-installation
Engineer required
 10-min setup
Family app with alerts
 Not always included
 Included free
TSA Platinum certified
Not all providers
 Every year
Price per day
Often £1.50–£2+
 From 98p/day

Ready to make the switch?

Join over 50,000 families who chose 365 Medical Alert for its speed, simplicity, and coverage you won't find elsewhere.

  • Device worth £200 — included free with your 12-month plan
  • Automatic fall detection included as standard
  • TSA Platinum certified — independently verified every year
  • UK-based care team, 24 hours a day, 365 days a year
Check my eligibility

Get Medical Alert is a trading name operating as a personal emergency response service — not a regulated medical device. All response time figures are based on supplier data and TSA certification records. Testimonials are illustrative examples; individual experiences may vary. This service is provided by 365 Medical Alert, Bournemouth BH9 2EX. UK Company No. 12841045.